10. Support Services

Aleph Archives extends the UXTR core API with advanced tools, consulting services for

organizations requiring high availability and operational simplicity.

• Are you having problems deploying one of our free software packages (UXTR, KEN, WSDK, TRENS, COBALT, etc.)?
• Do you need to implement more advanced features?
• Have you found a bug and would like us to jump in ASAP to fix it?
• Would you like to sponsor further development?

Aleph Archives can help you with any of these issues quickly so that your team does not get

sidetracked and lose focus from their main functions.

10.1. Goals

To provide assistance to users for our software products and help them understand how to implement

advanced features, training to help reduce the amount of time needed to understand how to deploy,

configure, and maintain our products.

10.2. Process

If you need assistance, just contact Aleph Archives (or use the form) and one of our qualified software engineers

will be assigned to work with you. It will be very helpful if you have some basic information on-hand when you

contact us so that we can provide you with the best solution possible.

Here are some basic questions to get started with:

• Define the problems you are having with as much detail as possible.
• What product do you need support for? Which version?
• How long have you been using it?
• What are you using the software for?
• What kind of hardware do you have the software installed on?